• Novin intelligent Financial accounting software
    Novin intelligent Financial accounting software

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    Choose Intelligent softwares

  • Novin Intelligent POS Software
    Novin Intelligent POS Software

Features of Novin intelligent administrative automation software

Nowadays the support services for companies such as reducing costs and increasing producing have changed to higher goals such as increasing quality and flexibility of the system.

One of the main goals of organizations and companies is making computerizing their administrative and service activities in order to higher productivity of existing potential.

In most cases, the flow of office communication with customers and maintaining records is one of most important cases in connection with costumer and always a lot of human and financial costs impose on organizations.

Therefore, Novin intelligent support system is one of the best and fastest solutions which advantage of it is reducing costs and speeding up the current of services and support services and using automated support system that result to avoid wasting time and provide good customer service

Our computer experts and programmers in Day computer group have tried to making support service system of user intelligent and it caused to getting the best, fastest and most reliable service to our customers and also, due to the creation of networks and considering the fact that most of these networks is supported with new software so to support to facilitate and speed up the data transfer offered Network software support services called Automation software can be used to support services.

It should be noted the above method is the best way of providing service to customers.

Facilities of administrative automation

 Auto sales services to customers in the automation software

  • Selecting combination Products by the Customer (without the involvement of sales personnel)
  • ssuing pro forma invoices and invoice automatically (without involving sales staff)
  •  Ordering Products by the Customer (without the involvement of sales personnel), controlling of preparation of the product by the customer (without the involvement of sales personnel) and after-sales service
  • Warranty and discounts management (based on the type of product or product series)
  •  Ability to communicating representatives (sales and after-sales service) to the central system and exchanging of classified information on its systems

Customer Support Center Automation software

 Collecting and classification of customer data

 sending and receiving SMS, Email and Fax as mass and customized For example, sending  a text to a different company as name of Managing Director of the Company listed on company text

 Guide customers through IVR

Using various tools for advertisers such as sms, Email and Fax are one of the most important tools for customer relationship management (crm) and measuring customer satisfaction that provides ability to surveying and evaluating different ways of different groups of customers on various products and services offered to the various tools

 Customer Services

This allows to the customers get their answer via IVR, contact the Operators, email and fax.Customers also with Submit a work order and referring it to the person in charge from beginning to end and processing of work can be controlling by different people and through sms costumers can be know about producer of doing work

 Warranty and discount management is other advantages of this software such that all of performed operation as type of service the sales system is controlled automatically and if there is no warranty automatically inform to the client

Customer order management in automation software

The requirement for customer satisfaction, delivery of their orders timely. It is also necessary, customer knows about production progress and preparation of their order

The defined workflow software and contact management software and Project management and also it provides planning product delivery to the customer. It can also provides periodic reports regarding the progress of work to clients

 

The Resource Management in automation software

Various processes of the organization to serve their customers' demands properly.Sorelated data to financial information, sales, demand and quality of service are the most important factors to control the company. In this regard, the application of Novin smart and service software gives the following facilities to system administrator

  •  Recording hours of work and connection with projects and Calculation of operational hours.
  •  Identification of the bottlenecks of system according to various reports.
  •  Observation of all users detailed operationsat any time by management.
  •  Management of complaints and personnel assessment based on customer opinion.
  •  Monitoring and reporting of sales for each staff of company, capability of recording correspondence and conversations with new customer by user and recording sale information to customers in the system.
  •  Presentation of cases report and remaining tasks order in kartable of each personnel and Accurate and complete controlling from beginning to end of operations for face to face clients.
  • Automatically messaging systems programming during operation in system reminder messages, Warning and declare and control related authorities and sends a copy of it to the director.

Easy operation of automation software

The ergonomic principle in designing of the software was met so that is so simple and interesting environment for the users. This facilitated working with software and deployment of the organization will be faster

Since the system of service is different to businesses, Day computer along with providing this software to customers is proud to launching better using of this intelligent systems, your support service will help you that  the system be compatible with your style and working process

Some components of administrative automation

  • Recording invoice for a variety of clients
  • Cancelling or modifying pro forma Invoice
  •  Observing of remaining customer guarantee and all data has been given to the client
  • (Entering customer information completely (Name, phone, mobile and e-mail
  • Staff work report recording
  • Observing evaluation for each staff
  • Putting customers and the people on the blacklist for lack of services
  • Recording work order for internal and external works of company
  • Observing Sales reports by date or document number
  • Sending Email or Fax to clients or staffs
  • Recording other contracts for which the several products with different brands
  • General Settings of automation systems’ graphics page 

 

Services of Novin intelligent accounting software

Dear user! By providing Novin intelligent software, Day Computer Company intends makes better informing about new versions and supporting according to urgent needs of customers .

Therefore, we have classified these requests in a separate package according to requests of our users .

It is hoped that Day computer can support appropriate and acceptable in order to attract the attention of the esteemed users.

To extend the service and receive counseling, please contact us on this telephone number : (+971)508838272 - (+971)553643396

Customers can pay online via links and extend their services

(Network services include just on computers that are new software installed,alsothere is no a connection to the Internet in a blue package.)

The Blue Guarantees

Telephone interview: Business hours

No Attend at location

Windows installation: With cost               

Fixing problems in Novin network via phone

Fixing problem in computer network: With costs

Fixing problem in software:Free

Reinstalling software: Free

Checking troubled data: Free

Convert version 3 to 4: just 1 time Free

Backup recovery in software: Free

Number of attendance in location in a year: No

Hardware locks replacing: With cost

Data defect: With cost

Download internet software updates          

Education: with cos t

Periodic service of software: No

No Special telephone line

Novin data recovery: No                        

Database reinstallation: With cost            

The silver Guarantees

Telephone interview: To 9pm

Attend at location: Transportation costs

Windows installation: Free at costumer location

Fixing problems in Novin network:  phone or attend costumer location

Fixing problem in computer network: Transportation costs

Fixing problem in software:Free

Reinstalling software: Free

Checking troubled information: Free

Convert version 3 to 4: Free

Backup recovery in software: Free

Number of attendance in location in a year: 3times

Hardware locks replacing: Free

Data defect:: Free

Download internet software updates and CDs

Free education in office of Day computer

Periodic service of software once a year

No Special telephone line

Novin Data recovery: Free in Day computer office

Database reinstallation: Free in Day computer office

The Golden Guarantees

Telephone interview: 24-hour

Attend at location: Free

Windows installation: Free                      

Fixing problems in Novin network via phone or attend costumer location

Fixing problem in computer network: Free

Fixing problem in software:Free

Reinstalling software: Free

Checking troubled data: Free

Convert version 3 to 4: Free

Backup recovery in software: Free

Number of attendance in location in a year: 6times

Hardware locks replacing: Free

Data defect:: Free

Download internet software updates and CDs

Free education in office of Day computer or location of costumer

Periodic service of software once a year

Special telephone line

Novin data recovery: Free                      

Database reinstallation: Free                  

 

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